top of page

Frequently Asked Questions

We know that reaching out for support can come with lots of questions, and that is completely okay. Our Frequently Asked Questions are here to make things simple — from how our services work, to who we support, to what to expect when you contact us. If you cannot find the answer you are looking for, please get in touch. We are always happy to help and will guide you every step of the way.

What is HomeHaven Support Services?

HomeHaven is a community-driven charity and NGO based in Darwin, dedicated to supporting vulnerable Australians through culturally safe, inclusive, and high-quality services.

​

We focus on empowerment, dignity, and belonging for people across the Northern Territory.

2

Who founded HomeHaven?

HomeHaven was founded by two community leaders:

 

John Dempster - An Indigenous Australian veteran born in Geelong, with 30 years of Defence Force service as a medic. He has lived in Darwin since 1992 and has dedicated his life to supporting vulnerable community members.

  

Sharitah Namatovu - A registered nurse and community advocate with extensive experience in aged care, mental health, youth services, Support at Home, and residential care. She is a mother of four living in rural Darwin and passionate about creating a sense of belonging for all Australians.

 

Together, John and Sharitah have combined lived experience, cultural insight, and compassion to build a service that truly understands community needs.

3

What services will HomeHaven offer?

HomeHaven is being established to provide multiple community and support services, including:

 

  • NDIS disability support

  • Support at Home (Aged Care)

  • DVA – Veterans and ex-service support

  • Youth support programs

  • Homelessness support

  • Mental health services

  • Women’s domestic violence support

 

 We aim to be a one-stop, culturally safe organisation for vulnerable individuals and families.

4

Who does HomeHaven support?

We support all Australians, with a strong focus on:

 

  • Indigenous communities

  • Elderly people

  • People with disability

  • Youth at risk

  • Women experiencing violence

  • People facing homelessness

  • Veterans and their families

 

No one is left behind.

5

Is HomeHaven already registered?

Yes. The organisation is already registered with ASIC and is now in the process of completing key national registrations:

 

  • Support at Home (Aged Care)

  • NDIS

  • DVA veteran services

 

 These registrations will allow us to expand our reach and deliver accredited, high-quality support.

6

What makes HomeHaven unique?

HomeHaven stands out because:

 

  • It is led by an Indigenous veteran and a qualified nurse.

  • The leadership team has deep community roots in the Northern Territory.

  • The organisation focuses on holistic support (aged care, disability, youth, mental health, homelessness, DV).

  • We combine cultural understanding with professional expertise.

  • We are building a service model based on dignity, empowerment, and belonging.

7

Does HomeHaven provide culturally safe support?

Absolutely. â€‹Both founders bring multicultural and Indigenous perspectives, ensuring services are respectful, inclusive, and grounded in cultural understanding.

8

Will HomeHaven provide support in both urban and rural NT areas?

Yes. HomeHaven is based in Darwin but plans to deliver services across remote, rural, and urban communities in the Northern Territory.

9

Is HomeHaven involved in the Territorial Shares / community ownership model?

HomeHaven is founded with the intention of community-led leadership, shared values, and transparency. John and Sharitah aim to develop a service that benefits the Territory and grows through local collaboration and partnerships.

10

​What is HomeHaven’s long-term vision?

Our vision is to build a strong, inclusive organisation where:

​

Everyone is supported.

Everyone is valued.

Everyone belongs.

 

We aim to create long-term, sustainable programs that uplift individuals, strengthen families, and support future generations in the Northern Territory.

11

How can the community support HomeHaven?

You can support us by:

  • Partnering with us

  • Sharing our mission

  • Collaborating on projects

  • Offering professional services

  • Supporting our registration and setup stages

 

Together, we can build a safer, stronger, and more connected NT community.

HomeHaven NT Image.jpeg

Get in Touch

Every story matters, including yours.

​

We would love to hear from you. Reach out to us any time.

 

bottom of page